Refund policy

Return and Refund Policy

At Forest Hill Flowers we take great pride in the quality of our flowers and customer satisfaction. Please read our return and refund policy carefully:

1. Order Confirmation: All orders require at least 48 hours’ notice for arrangement. Once your order is confirmed and prepayment received we begin preparing your flowers to ensure freshness and quality.

2. Cancellations:

• If you need to cancel your order, please do so at least 24 hours before the scheduled delivery or pick-up time for a full refund.
• Cancellations made less than 24 hours prior to the delivery or pick-up time will not be eligible for a refund.

3. Returns: Due to the perishable nature of our products, we do not accept returns on flowers once they have been delivered or picked up. However, if you receive a damaged or unsatisfactory product, please contact us within 24 hours of delivery, and we will do our best to resolve the issue.

4. Exchanges: We do not offer exchanges on floral arrangements. If there’s a problem with your order, please reach out to us, and we will work to find a satisfactory solution.

5. Quality Guarantee: We strive to provide the freshest flowers and highest quality arrangements. If you are not completely satisfied with your purchase, please let us know, and we will do our best to address your concerns.

6. Contact Us: For cancellations, concerns, or inquiries, please contact us at hello@fhflowers.co.uk

Thank you for choosing Forest Hill Flowers and supporting small, local businesses!